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June 15, 2026 11 min read

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How to Fix the 'Failed to Fetch Profile Data' Error

How to Fix the 'Failed to Get Profile Data' Error

Author Yelena V (Updated on March 4, 2026)

Updated on March 4, 2026

If you encounter a "Failed to fetch profile data" error when launching the profile, don't worry—the fix is simple!

Possible causes include:

Agent application malfunction: The Agent application may need to reconnect due to a malfunction
Global IP issue: You may have lost your global IP connection or your global IP traffic has been exhausted
Malfunction during profile shutdown: The profile may not have closed properly, which could prevent it from syncing correctly
Recent device updates or third-party application interference: Changes in device settings or interference from other applications may affect device operation

Follow these solutions to get back on track.

Change Storage Type

This issue usually occurs when you try to launch a local profile on another device. You need to change the storage type on the device where the profile was created. Please follow the instructions in the following article to resolve this issue: How to Convert Profile Storage Type in Multilogin.

Reconnect Agent and Unlock Profile

The error may have occurred due to an Agent application failure — for safety, please reconnect.
Then, follow the guide on how to unlock a locked profile.

Sync System Timezone

If you manually set the system time, it may cause connection issues. In this case, please synchronize your time zone with the Internet to resolve the problem. This simple step usually restores normal functionality!

Check Global IP

Check proxy CN

Check Global IP Traffic

Multilogin Global IP

First, check your Multilogin global IP traffic. If it is used up, please recharge to continue.

Custom Global IP

Contact your global IP provider to check the current traffic and recharge if necessary.

Check Global IP Connection Status

If your global IP has enough traffic, test whether it is online:

Select a profile from the list, then click 'Check Global IP' in the top menu. If you are using a Multilogin global IP, you can also click 'Refresh IP' to get a new IP address from the same IP pool.

These options are also available in the right-click menu.

The results mean the following:

Global IP check passed: Multilogin is connected to your global IP and has obtained everything it needs
Global IP check failed: Find the root cause, your global IP is offline – please replace it to continue working in this profile or get a new IP

Refresh Component

Deps CN

This operation is completely safe! It will refresh the components of the Multilogin program. No data will be lost during this process, so you can proceed with confidence! 😊

Please do not delete the mlx folder, as this may cause partial or complete data loss.

Disconnect the agent app
Go to the mlx folder:

Windows: C:Users%username%mlx

macOS: /Users/%username%/mlx

Linux: /home/%username%/mlx

Windows: C:Users%username%mlx

C:Users%username%mlx

macOS: /Users/%username%/mlx

/Users/%username%/mlx

Linux: /home/%username%/mlx

/home/%username%/mlx

Delete the deps folder
Reconnect the agent app and wait for it to connect successfully
Launch the profile – this will automatically start the component download process

Delete .lock File

.lock

A .lock file is a temporary file generated by applications to indicate that a file or resource is in use. You can delete them for the following reasons:

.lock

Fixing stuck applications: If an application crashes, leftover .lock files can trick the system into thinking it is still running

.lock

Prevent errors: These files may stop your application from starting or running properly
Clear update issues: If an update or sync is interrupted, .lock files can block future attempts

.lock

Deleting .lock files is like pressing the reset button – it can clear the mess and get your application running smoothly again!

.lock

Windows

Go to the mlx folder: C:Users%username%mlx
Delete all .lock files

.lock

macOS

Go to the mlx folder: /Users/%username%/mlx

/Users/%username%/mlx

Delete all .lock files

.lock

Check Third-Party Applications

Some applications on your computer (such as antivirus programs, firewalls, VPNs, and global IP tools) may interfere with Multilogin. Please refer to the guide 'How to Fix Multilogin Issues Caused by Antivirus Programs, VPNs, etc.' to learn how to resolve this issue.

Roll back the most recent global operating system update

If none of the situations mentioned earlier apply, you may have recently installed a global operating system update. If the error appeared after the update, it is possible that the update changed some settings important to Multilogin.

What to do:

Roll back the update to restore previous settings
If you need guidance, please contact our support team

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